Terms of service.

Terms and Conditions

Welcome to GROOMBOX LLC (“GROOMBOX” or “Company”) is the operator of the www.groomboxss.com and www.groombox.co site (the “Site”). By accessing, browsing or using this Site, you acknowledge that you have read, understood and agreed to be bound by these Terms of Use (these “Terms”). If you do not agree to these Terms, you should not use or access this Site. GroomBox reserves the right to revise these Terms at any time by updating this posting. You are encouraged to review these Terms each time you use the Site because your use of the Site after the posting of changes will constitute your acceptance of the changes. Agreement to these Terms also constitutes your agreement to the Groombox privacy policy (the “Privacy Policy”), which are incorporated herein. We grant you a personal, limited, non-transferable, non-exclusive license to access and use the Site. We reserve the right, in our sole discretion and without notice to you, to revise the products and services available on the Site and to change, suspend or discontinue any aspect of the Site and we will not be liable to you or to any third party for doing so. We may also impose rules for and limits on use of the Site or restrict your access to part, or all, of the Site without notice or penalty. Your continued use of the Site will constitute your acceptance of any such changes.

Use of the Site

You may use the Site only for your own noncommercial personal use and in compliance with these Terms. You are responsible for your own communications, including the transmission, uploading or posting of information to the Site and are responsible for the consequences of such communications. Any other use of the Site requires the prior written consent of Groombox. You may not otherwise copy, modify, or distribute the contents of this Site without the prior written consent of Groombox. You may not modify, publish, transmit, participate in the transfer of, sell, create derivative works from, or in any way exploit any of the content found on the Site, in whole or in part. We require all Members (as defined below in section 4 of these Terms) to agree not to use the Site, and specifically prohibit any use of the Site, for any of the following purposes:

Posting, communicating or transmitting any material that infringes on any intellectual property, publicity or privacy right of another person or entity;
Posting any information which is untrue, inaccurate or not your own;
Engaging in conduct that would constitute a criminal offense or give rise to civil liability or otherwise violate any law or regulation;
Attempting to interfere in any way with the Site, Groombox’s network security, or attempting to use the Site’s service to gain unauthorized access to any other computer system; and
Using the Site to drop ship merchandise to third parties

You may not use spiders, robots, data mining techniques or other automated devices or programs to catalog, download or otherwise reproduce, store or distribute content available on the Site. Further, you may not use any such automated means to manipulate the Site, such as automating what are otherwise manual or one-off procedures. You may not take any action to interfere with, or disrupt, the Site or any other user's use of the Site, including, without limitation, via means of overloading, “flooding”, “mailbombing” or “crashing” the Site, circumventing security or user authentication measures or attempting to exceed the limited authorization and access granted to you under these Terms. You may not frame portions of the Site within another web site. You may not resell use of, or access to, the Site to any third party without the prior written consent of Groombox.

Registration and Passwords

In order to access certain services on the Site, you will be required to provide specific information. All information about you must be truthful, and you may not use any aliases or other means to mask your true identity. Any access codes or passwords provided should be safeguarded at all times. You are responsible for the security of your access codes and passwords and will be solely liable for any use or unauthorized use of the Site under such access codes or passwords. We may suspend or terminate your access at any time with or without notice. To understand how we use information collected from you, please read our Privacy Policy.

Additional Terms and Conditions

You agree that additional terms and conditions may apply to specific products, orders or your use of certain portions of the Site, which can be found under the How It Works Page. If there is a conflict between these Terms and How it Works, the How it works shall control.

Read below for details on how the process works and what to expect. We are always looking for new products so if you have an idea or are a manufacturer drop us a line at info@groombox.co

How it works

Boxes ship near the end of the month, every month.

Classic Monthly:

This box contains anywhere from 3-5 items each month including one shear. We have lots of large and small brands that you may not have had the pleasure of using before.

Lite:

Lite boxes contain only a shear and a free bonus item that may or may not be grooming related. Great for those who want our awesome shears and those who are budget savvy.

INTERNATIONAL CUSTOMERS:

Duties, tariffs, taxes, and other import charges are the responsibility of the buyer(you). Each GroomBox will be marked the value of what you paid with shipping. We do not pay taxes and duties on exports, these are the responsibility of the buyer.

Select-A-Size

Subscribers have the option of choosing the size shear that they receive in every box. This is great for those who only use 1 size shear. Get the size shears you want in each box, no more frustration with shears that are not sized for you.

New Subscribers

All new subscribers will receive a box shortly after their first order in the form of a favorites box. Favorites boxes are those that are packed with past favorites and this allows us to ship you a box quickly instead of having to wait for the regular rotation. After your first box, you will join the regular rotation that ships near the end of each month.

If you have any questions send us an email to info@groombox.co

We ship new subscriber boxes out on a monthly basis at the end of month regardless of when your order is placed.

Existing Subscribers

Renewal dates are on the date you sign up every month unless we have to move your date per your request or to allocate for the shipping schedule. Once the payment is successful, all boxes will ship out near the end of the month. Please note that it is your responsibility to check your payment dates, and the system will e-mail you when a payment is not successful. Failure to update your info will cause the loss of your slot and it may not be possible to sign back up for the same offering depending upon our capacity. In addition, if your renewal does not go through and the current box has shipped, your renewal will be moved to the following month. This also applies if your initial payment did not go through. Under no circumstance will GroomBox ship a monthly box that is paid for after all boxes have shipped for the month.

If you receive something damaged, please let us know right away so that we can send you further details at: info@groombox.co

Cancellations

There are a multitude of reasons in which a subscriber may want to cancel. Reach out to us first at info@groombox.co and see if there is anything we can do for you. If not, you can cancel your subscription from renewing at any time in your online account. This does not issue a refund, it simply stops the subscription from renewing.

There are no cancellation fees for monthly subscribers. Cancelling your subscription does not refund the payments already made, it only stops future renewals. All boxes already paid for will ship as normal until your orders are filled that have already been paid for. We do not offer refunds on cancelled subscriptions. Your boxes will continue to be delivered until your prepaid subscription runs out. This is because manufacturing is started months in advance for some of our shears.

GroomBox does not offer refunds for any boxes. Damaged items will be replaced with like or similar items.

REFUSAL OF DELIVERY & FAILED DELIVERY ATTEMPTS

If you refuse your GroomBox shipment, we will make an attempt to get in touch with you. Refusal of delivery counts as delivery in the eyes of GroomBox. We can reship your package at your cost to you. Otherwise, if no contact is received, no action will be taken by GroomBox other than holding your shipments for reshipment to you for up to 30 days, which we will dispose of afterwards. In the event that we refund on refused delivery, actual postage cost will be deducted from your refund and you will be banned for life from GroomBox across all platforms. IF THE DELIVERY CARRIER LEAVES A NOTICE, AND YOU FAIL TO PICK UP THE PACKAGE, THIS COUNTS AS DELIVERY IN THE EYES OF GROOMBOX, NO REFUND WILL BE PROVIDED. THIS ALSO APPLIES TO KEEPING YOUR ADDRESS UP TO DATE. IN NO CIRCUMSTANCE WILL WE RESHIP ANOTHER BOX AT NO CHARGE DUE TO YOU NOT KEEPING YOUR SHIPPING ADDRESS UP TO DATE.

Delayed Shipments We make every effort to ensure that your delivery goes off without a hitch. however, in some cases outside of our control, you may experience delays with carriers in delivery. All shipments from GroomBox are insured and in the case of extended delays the following will occur:

1) Once we are notified, after the waiting period(up to 15 days from shipment, differs on carrier used) we will file an insurance claim on your behalf.

2) Once the claim is successfully paid, we will reship your box to you if stock permits, otherwise you will be issued a full refund.

3) At no point will we reship while boxes are still moving through the network, or an insurance claim is still open.

Theft of Delivered Packages

It is your responsibility to ensure that you have a safe area for delivery. Boxes that are scanned as delivered, will not be reshipped without a letter from the carrier stating it was misdelivered. We are not responsible for stolen packages after the delivery scan, nor will you receive a refund.

Other Refunds

We do not refund gift cards or account credits into cash under any circumstance. Also, we do not allow returns and refunds of our subscription boxes under any circumstance. All products are sold with no returns or exchanges.

If you have any other questions please simply send us an email at info@groombox.co and we will assist you.

Site Not for Minors

The Site is available to registered and unregistered users who are 18 years old and older and who have not been suspended or removed by GroomBox for any reason (each a “Member”). We reserve the right to revoke your ability to access the products and services offered on the Site for any reason at any time including as a result of a violation of these Terms or the Privacy Policy, without notice.

Fraud Protection

As part of our order processing procedures, we may screen received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If we suspect fraudulent, unauthorized or illegal activity, we may reject your order or we may contact you at the phone number or email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.

Chargebacks and other forms of Fraud

If you issue a chargeback to GroomBox for a shipment already received and you have not arranged with us for the return of your box, we will take further actions as allowed by law not limited to:

1) Invoicing you for the total cost plus the dispute fee

2) Pursuing fraud/theft charges with law enforcement in your jurisdiction

3) Unpaid invoices will be transferred to a collection agency

4) Banned for life across all GroomBox Platforms

Transactions

If you wish to purchase any product or service made available through the Site (each such purchase, a "Transaction"), you may be asked to supply certain information relevant to your Transaction including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information. You represent and warrant that you have the legal right to use any credit card(s) or other payment method(s) utilized in connection with any transaction. By submitting such information, you grant to Groombox the right to provide such information to third parties for purposes of facilitating the completion of Transactions initiated by you or on your behalf. Verification of information may be required prior to the acknowledgment or completion of any Transaction. All descriptions, images, references, features, content, specifications, products, and prices of products and services described or depicted on the Site are subject to change at any time without notice. Certain weights, measures, and other descriptions are approximate and are provided for convenience purposes only. The inclusion of any products or services on the Site does not imply or warrant that these products or services will be available. It is your responsibility to ascertain and obey all applicable local, state, federal, and international laws (including minimum age requirements) in regard to the receipt, possession, use, and sale of any item purchased from this Site. By placing an order, you represent that the products ordered will be used only in a lawful manner. GroomBox reserves the right, with or without prior notice, to do any one or more of the following: (i) limit the available quantity of or discontinue any product or service; (ii) impose conditions on the honoring of any coupon, coupon code, promotional code, or other similar promotion; (iii) bar any user from making or completing any or all Transaction(s); and (iv) refuse to provide any user with any product or service. You agree that by placing an order on the Site, you are entering into a binding contract with GroomBox and agree to pay all charges that may be incurred by you or on your behalf through the Site, at the price(s) in effect when such charges are incurred including, without limitation, all shipping and handling charges. In addition, you remain responsible for any taxes that may be applicable to your Transactions.

The Subscription Contract Between You And Us

GroomBox offers various subscription types: including re-billable monthly subscriptions (“Monthly Subscriptions”); prepaid annual subscriptions (“Annual Subscriptions”); and prepaid gift subscriptions of three, six or twelve months (“Gift Subscriptions”).

Cancellations

You may cancel your subscription at any time from your online account. In order for us to cancel the subscription via email, you must email us NO LATER THAN THE 25th of the month PRIOR.

REFUSAL OF DELIVERY

THIS SAME POLICY ALSO APPLIES IN THE CASES WHERE THE CARRIERS LEAVE A NOTICE AND YOU FAIL TO PICK UP YOUR BOX. THIS COUNTS AS DELIVERY IN THE EYES OF GROOMBOX. WE WILL BE HAPPY TO RESHIP TO YOU AT YOUR COST, BUT NOT OURS, AS WE HAVE ALREADY PAID SHIPPING ONCE.

AUTOMATIC RENEWAL TERMS

GroomBox subscriptions are subject to automatic renewal, you agree that GroomBox may submit periodic charges (e.g., monthly) to your chosen payment method without further authorization from you, until you provide prior notice that you wish to terminate this authorization or to change your payment method. You agree that such notice will not affect charges submitted before GroomBox reasonably could act. YOUR SUBSCRIPTION WILL CONTINUE INDEFINITELY UNTIL YOU CANCEL, OR YOUR PAYMENT FAILS.

MONTHLY SUBSCRIPTIONS

By purchasing a Monthly Subscription, you agree and acknowledge that your subscription has an initial and recurring payment charge at the then-current subscription rate and you accept responsibility for all recurring charges prior to cancellation, including where applicable any charges processed by GroomBox after the expiration date of your payment card.

AUTOMATIC MONTHLY RENEWAL TERMS

Your subscription will be automatically renewed for successive monthly periods and your payment method will automatically be charged for each successive monthly period at the then-current subscription rate until you cancel your Monthly Subscription renewal.

CANCELLATION POLICY FOR MONTHLY SUBSCRIPTION RENEWALS

To cancel your Monthly Subscription at any time, you may 1. Logon to your account and follow the cancellation procedures there. If you cancel, you will receive any boxes already paid for, and no refunds are given for boxes that have not shipped yet. Cancellation only stops future renewals from occurring.

Term Subscriptions

GroomBox offers term plan pricing from time to time based upon available slots for all of its subscription products. Term pricing is a contract that you agree to pre-pay for the term length and we deliver boxes to you during this term on a monthly basis. If you choose to cancel a term plan, you will receive boxes each month until your pre-paid plan runs out. We do not offer cancellations or refunds of prepaid term plans as we manufacture some items months in advance.

ANNUAL SUBSCRIPTIONS

By purchasing an Annual Subscription, you agree and acknowledge that your subscription has an initial pre-payment feature for one full year of service and a recurring Annual Subscription renewal fee at the then-current Annual Subscription rate and you accept responsibility for all recurring charges prior to cancellation, including where applicable any charges processed by GroomBox after the expiration date of your payment card.

AUTOMATIC ANNUAL RENEWAL TERMS

At the end of each yearly subscription term, your subscription will be automatically extended for another term of one year and your payment method will automatically be charged the Annual Subscription renewal fee at the then-current Annual Subscription rate until you cancel your Annual Subscription renewal.

CANCELLATION POLICY FOR ANNUAL SUBSCRIPTION RENEWALS

You can cancel your current Annual Subscription at any time from renewing. To cancel your Annual Subscription renewal for the following year, at any time after you were billed for the then-current year, you may logon to your account and follow the cancellation procedures there, or send us a message at support@groomboxss.com and we will do it for you.

Gift Subscriptions:

For Gift Subscriptions, the subscription will not be renewed if you designate it so during checkout after the then-current term expires. You cannot cancel a Gift Subscription and the pre-paid fee is non-refundable. We reserve the right to revoke your subscription at any time as a result of a violation of these Terms or the Privacy Policy.

Renewals

Monthly subscription plans renew each month on the date you sign up unless your date is moved at your request or the date needs to be moved to accommodate the shipping schedule. If for some reason your payment card fails, you will be notified via email and GroomBox’s payment processor will try for 10 days to reauthorize the charge. If the charge cannot be completed, you will be notified via email. If there is no response from you after the 10-day period, your subscription will cancel and you must sign up again to continue receiving GroomBox.

Cancellation Fees

There are no cancellation fees for month to month subscriptions. However, if you cancel a term plan, your boxes will continue until your prepaid term expires. There are no refunds once the order is placed as product manufacturing for shears is started months in advance. Local laws vary, please check as this may not apply to you.

Refunds

All products are sold as is with no refund. This applies to everything in the store including subscription boxes and shears. If we choose to allow refunds, it will be written in the description. Term plans can be refunded following the chart at the bottom of the page. No refunds of gift cards under any circumstance. Gift Cards do not expire. There are also no refunds of gift cards, account credits, or used merchandise under any circumstance. GroomBox may provide a gift card at its sole discretion, but this is solely up to GroomBox.

Product Information; Limitation on Quantities

Excluding any content that may be submitted by Members from time to time, we strive to ensure that the information on the Site is complete and reliable. Certain information may contain pricing errors, typographical errors and other errors or inaccuracies, which we may correct without liability. We also reserve the right to limit quantities purchased by Members and to revise, suspend, or terminate an event or promotion at any time without notice (including after an order has been submitted or acknowledged). We do not guarantee that all products described on our Site will be available.

Proprietary Rights

You acknowledge and agree that the content (other than content that may be submitted by Members), materials, text, images, videos, graphics, trademarks, logos, button icons, music, software and other elements available on the Site are the property of GroomBox or our licensors and are protected by copyright, trademark and/or other proprietary rights and laws. You agree not to sell, license, rent, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, modify or create derivative works from any content or materials on the site. All trademarks are the property of their respective owners.

Except as expressly set forth in these Terms, no license is granted to you and no rights are conveyed by virtue of accessing or using the Site. All rights not granted under these Terms are reserved by Groombox.

Disclaimer – No Professional Advice

Any information provided by us regarding the products or otherwise (e.g. product descriptions or instructions) is for informational purposes only. You should not take any action based upon any information contained on the Site. Use of the Site is not meant to serve as a substitute for professional advice. You should read and strictly follow all product labels, packaging inserts and instructions and all manufacturer directions and warnings and seek independent professional advice when appropriate.

Taxes

Your total price will include the price of the product plus any applicable sales tax for orders shipped to the State of Florida; such state and local sales tax is based on the shipping address and the sales tax rate in effect(Currently 7.5%) at the time you purchase the product. We will charge tax only for orders sold and shipped to Florida. All other states it is your responsibility to pay tax on your purchases, not GroomBox responsibility unless required to do so.

Limitation of Liability

EXCEPT IN THE CASES OF WILLFUL MISCONDUCT AND RECKLESS CONDUCT ON THE PART OF GROOMBOX, IN NO EVENT SHALL GROOMBOX, SUBSIDIARIES, AFFILIATES OR ANY OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, SUBSIDIARIES, SUPPLIERS, AFFILIATES, OR THIRD PARTIES PROVIDING INFORMATION ON THIS SITE OR BE LIABLE TO ANY USER OF THE SITE OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, OR LOSS OF USE) ARISING OUT OF THE USE OR INABILITY TO USE THE SITE, WHETHER BASED UPON WARRANTY, CONTRACT OR TORT (NEGLIGENCE). EVEN IF GROOMBOX HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES. EXCEPT IN THE CASES OF WILLFUL MISCONDUCT AND RECKLESS CONDUCT ON THE PART OF GROOMBOX, IN NO EVENT SHALL THE TOTAL LIABILITY OF GROOMBOX, ITS AFFILIATES OR ANY OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, SUBSIDIARIES, SUPPLIERS, AFFILIATES OR THIRD PARTIES PROVIDING INFORMATION ON THIS SITE TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION RESULTING FROM YOUR USE OF THIS SITE, WHETHER IN WARRANTY, CONTRACT OR TORT (NEGLIGENCE), EXCEED THE AMOUNT YOU PAID TO GROOMBOX IN CONNECTION WITH THE EVENT GIVING RISE TO SUCH LIABILITY. You hereby acknowledge that the preceding paragraph shall apply to all content, merchandise and services available through the Site.

Use of Products

You agree by using our service not to hold GroomBox or its suppliers at fault for the use for any of the products that you receive from GroomBox. You must follow all directions for use and items are to be used at your own risk. We will not be held liable to damages, injury, or loss of revenue from the use of any products that you receive from GroomBox.

International Customers

We control and operate the Site from the United States. We make no representation that materials on the Site are appropriate or available for use outside the United States. If you choose to access this Site from outside the United States, you do so at your own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. This also applies to products being delivered overseas and any respective customs charges, duties, taxes, or prohibited items.

Risk of Loss

Any merchandise purchased from our Site is shipped directly by GroomBox. There are rare cases in which an order may come direct from a manufacturer. In both cases, if an item is scanned as delivered at an address that was provided on the site, there will be no refund or reshipment of merchandise, as this counts as delivery in the eyes of GroomBox. If you do not have your package, reach out and we can provide instructions on how to get the location scans from the carriers. Insurance claims that are able to be paid, will allow us to reship or refund to you at no additional costs.

Governing Law

The laws of the State of Florida shall govern these Terms without regard to conflict of laws provisions.

Disputes

Any dispute relating in any way to your visit to, or use of, the Site, to the products you purchase through the Site (including a subscription), or to your relationship to Groombox shall be submitted to confidential arbitration in Pensacola, Florida; provided, however, that to the extent that you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court in the State of Florida. You hereby consent to, and waive all defenses of lack of personal jurisdiction and forum non conveniens with respect to, venue and jurisdiction in the state and federal courts of Florida. Arbitration under these Terms will be conducted pursuant to the Commercial Arbitration Rules then prevailing at the American Arbitration Association. The arbitrator’s award will be final and binding and may be entered into as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under these Terms will be joined to an arbitration involving any other party subject to this Terms, whether through class action proceedings or otherwise. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of, related to or connected with the use of this Site or these Terms must be filed within one (1) year after such claim of action arose or be forever banned. Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than in court, and is subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. YOU AND GROOMBOX LLC AGREE THAT EACH MAY ONLY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and GROOMBOX LLC agree otherwise, the arbitrator may not consolidate more than one person's claims with your claims, and may not otherwise preside over any form of a representative or class proceeding. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim.

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