Subscriptions ship near the end of each month, every month regardless of when you order. Please keep an eye on your account and e-mail for the most up to date information. Curating each box takes time and spans across multiple vendors. Rest assured, we aim to get boxes out as soon as possible. We’ve been known to pull all nighters to make it happen!

All in-stock orders ship within 3 business days with tracking. If an item does not show that it is sold out, it is still in stock. All orders are packaged with the utmost care to help protect your precious cargo from damage. Shears come with scissor rings installed, and every shear is hand-oiled and hand adjusted for proper tension.

Subscriptions renew every month on the 3rd. If you need additional time, simply e-mail us at info@groomboxss.com so we can push out your renewal. When you sign up, your subscription renewal date will be set as the third of the month after the on-boarding process is complete. This is done to ensure that there are no delays in securing your slot.

Yes! Our shears are backed by our standard warranty against manufacturer defects. Read the full policy (here)

All shears are hand-oiled right here in our workshop, and proper tension is set by our skilled team. This is done to help ensure that you receive an amazing shear that is ready for action! Please note, shears that are improperly adjusted can damage the blades as this messes up the set of the shear. This type of damage is not covered under our warranty.

If you need to update your payment details, shipping address, or cancel your subscription, you can do so directly in your online account. For address changes, please communicate these as soon as they are known to you, if you are not updating your address in your online account. Orders that are sent to incorrect addresses due to purchaser error will not be refunded or resent.

Please note, if you need us to make changes to your account, please ensure that you contact us no later than 5 business days prior to your deadline. We can not accommodate requests with a 1-2 day lead time. The fastest way to make changes is in your online account.

Regrettably, GroomBox does not offer exchanges or refunds, and all sales are considered final. Our commitment to delivering exceptional quality products at competitive prices necessitates the maintenance of streamlined operating costs.

Furthermore, our production orders are meticulously planned and prepared months in advance to ensure that you receive top-tier grooming equipment at affordable rates. These orders require upfront prepayments on our part to facilitate this efficient process.

We appreciate your understanding and support as we continue to prioritize both product excellence and affordability within our offerings. Should you have any questions or require further assistance, please do not hesitate to reach out to our team. Your satisfaction remains our utmost priority.